In case a user forgets his password, the EBA DMS Supervisor or Administrator has the possibility to change the user’s password – without knowing the old password.
To find a user who has forgotten his password, select him in the list of users, right-click on him, open the menu and select the Change password action.
A new window will open and you can enter the new password twice. The change is confirmed after closing the administration window with the OK button.
Change password on first login
We can tell the user to change their password when they log in.
This can happen for a number of reasons – either the user has forgotten their password, or we just want users to change their passwords.
After clicking on this action, nothing happens, except that the selected user will be required to change their password the next time they log in to the system.
The system can be configured to generate passwords for you according to certain settings. More on this in the section: