The following points can help you troubleshoot system problems.
General
- Check if application server is online
- Check if there were any changes on LAN – eg. SSL Firewall activated, TCP/UDP firewall, change of network equipment (router etc.)
- Check if EBA Applicaton Services are up and running
- Check if EBA Settings has started before other EBA services
- Check if SQL Server is online
- Check if database has enough free space available
- Check if there is vaild port set on db connection
- Check if there are changes on SQL User
- Check if Qualified Certificates are valid
- Replace expired certificates
- Check if INI file is local or shared
- If shared, check if it’s reachable
- If local, check connection details
- In case of changes (SQL user, SQL IP change) enter correct values
Exchange
- Check if Protocol has correct data entered (username, password, WS address, valid certificates etc.)
- Check if Protocol is reachable – IMAP/SMTP server, AS2 server, FINA WS, BizBox WS etc
- Check if you have valid Protocol address – check for Protocol error in EBA DMS
- Check Status of Documents in EBA DMS
Integrations
- Check if you can reach extermal database
- Checl if there were any changes on networ – changed IP, migration of server, check ports on FW, check if external db is connected via EBA FW
- Check if view exists in corresponding database
- Check if subject name has changed in Pantheon
- Check Pantheon DB connection
- Check object with ComSpy Developer Tool
Notifications
- Check if messenger service is up and running
- Check if user has e-mail address entered
- Check if SMTP server is reachable and properly configured – use messenger service log file for help
- Check if Time Rule is correctly set
- Check if there is task set on Scheduler Service
- Check log file for messenger service, search terms such as “Sent” “not sent”, “sendnotificationmessages”
- Check SMTP server – were there any changes – IP, password etc.