The EBA DMS program keeps a log file of its operation at all times while it is in use.
This file can always be used to identify the cause of a malfunction, so please always send it to us by email when you report a malfunction. In addition, please describe the process that led you to the error and the version of the program you are using.
To get the client_eba.log file, click Start > Run…, type %temp% in the box that opens and press Enter. When the folder opens in Windows Explorer, click on the tempebaclient subfolder and the file will be there.
You can also retrieve the log file via the EBA DMS program from the Tools>Settings>System menu.
Open Terminal and enter the command “echo $TMPDIR”. The program will print the path to the temp directory.
Using the Finder, open the folder (Finder>Go To Folder). In the folder, look for the subfolder “tempebaclient”, this is where the log files are located.